FAQ

Are there any dealers in my area?

Follow this link to see if there is a dealer in your area

We also deliver nationwide.

Do you deliver nationwide?

Yes, NF Importing delivers nationwide. We work with various courier companies. We also have a dealer network. Check to see if there is a dealer in your area, and you could take your Kamado Joe home today!

Are spare parts and accessories readily available?

Yes, NF Importing stocks spare parts and accessories. If what you need is out of stock, then we will ensure it is on the next container arriving in Cape Town. We deliver nationwide.

How do I Set-up and Assemble my Kamado Joe Grill?
Grill Set-Up and Assembly:
  1. Cut the plastic bands and open the shipping container.
  2. Open the dome of the grill and remove the components from the inside of the grill. Handle the internal ceramic parts with care.
  3. Once the internal components of the grill have been removed, lift the grill out of the container and set it aside. Use the rear hinge and the front lower vent opening as lifting points.
  4. Remove the plastic wrapping from the base of the grill cart.
  5. Lift the grill into the stand. Adjust the grill in the stand so the lower grill vent is facing the front of the stand.
Internal Assembly

ASSEMBLY

  1. Open the dome and place the base of the FireBox in the bottom of the grill.
  2. Place the FireBox Ring on top of the Firebox.
  3. Set the Cast Iron Fire Grate on top of the base. Note: the ribbed side of the fire grate should face downward.
  4. Place the Accessory Rack on top of the FireBox Ring. Note: the rack should fit on the indents of the ring.
What is the best fuel to use with my Kamado Joe Grill?

Charcoal can be re-used until it is gone. Before the next cooking session, make sure to stir the charcoal to knock off any loose ash. Remove the ask drawer and then top off the Firebox with the desired amount of new charcoal. We recommend having a full Firebox of charcoal for high-temperature cooking. The maximum charcoal amount of 1.36kg.

What is the 2-Tier Divide & Conquer System:

The Divide & Conquer System is a flexible cooking system that has been designed to give you versatility when cooking at multiple levels. It consists of the Flexible Cooking Rack, the Accessory Rack, the Stainless-Steel Grates, and the Half-Moon Deflector Plates. These accessories can be stacked and arranged according to your unique cooking requirements, offering you flexibility and ease of use when cooking at various temperatures and heights.

How do I light and start up my Kamado Joe Grill?
Quick Start Guide

STARTING IT UP

  1. Add charcoal to firebox and light it by using one or two fire starters.
  2. Leave dome open for 10 minutes with the bottom air vent fully open.
  3. Close the dome.
  4. Begin closing the top vent and bottom vent when the dome temperature is within 10°C of your target.
How do I maintain or cool down the temperature of my Kamado Joe Grill?

MAINTAINING TEMPERATURE
To lower the temperature, decrease the airflow through the grill by closing the vents.
To raise the temperature, increase the airflow through the grill by opening the vents.

Adjustments to the vents are not immediate— allow 10–15 minutes for a vent change to take effect. Because your ceramic Kamado Joe retains heat so well, it can take some time to fully heat. Give your grill 20-40 minutes to an hour to stabilize the temp before you start cooking.

COOLING IT DOWN

  1. When you’ve finished cooking, close the bottom vent completely.
  2. Once the temperature falls below 205°C, close the top vent almost completely, but leave a small crack open.
  3. Do not cover the grill until the dome is cool to the touch.
What are the temperatures used for the various cooking techniques?

QUICK TEMPERATURE GUIDE
Approximate temperatures for cooking techniques:
GRILLING 205–315°C
SEARING 260–400°C
BAKING 150–400°C
ROASTING 150–230°C
SMOKING 105–135°C

CAUTION
BURP
When cooking above 175°C, carefully open the grill (or burp the grill) each time you lift the grill dome to prevent a flame flashback.
LIQUIDS
Do not spill liquids inside or on the grill while it is hot.
SIDE SHELVES
Do not set hot items on the side shelves.
SPARKS
Be aware of sparks and embers when using the grill on a wooden deck.
DURING OPERATION
Do not leave your grill unattended with the grill dome open.

How do I clean my Kamado Joe Grill?

Cleaning & Care
Your Kamado Joe grill is made of quality materials, so general care and maintenance is minimal. The best way to protect your Kamado Joe from the elements is with a grill cover. Light cracked porcelain called crazing is part of the natural characteristic. The coating on the grill will prevent it from rusting. It will only rust if the porcelain coating chips.

SELF-CLEANING

  1. Add charcoal and light it.
  2. Install the Divide & Conquer® Flexible Cooking Rack in the top position and put both heat deflectors on the accessory rack.
  3. Open the top and bottom air vents fully and let the temperature inside the grill rise to 315°C with the dome closed.
  4. Keep the temperature at around 315°C for 15-20 minutes.
  5. Close the bottom vent fully and wait another 15-20 minutes to close the top vent.


This process will burn off any unwanted residue from the inside of your grill. Before cooking again, brush the cooking grate with a standard grill brush. Only use a soft bristle brush on the ceramics to remove any residue. Your Heat Deflector Plates should also be free of burned on residue after this process. Brush them down with a soft bristle brush after cleaning. When your Heat Deflectors get dirty during normal use, flip them over with the dirty side down for the next cook and the heat from the fire will self-clean that side of the deflector plate for you.

Once or twice a year, you should do a more thorough cleaning of the inside of the grill. Remove the internal components and remove any residual ash or debris that has collected between the grill body and the internal components. Use a plastic bristle brush to clean the inside ceramic surface, and scoop or vacuum debris from the bottom of the grill before replacing the internal components.

WARNING AND IMPORTANT SAFEGUARDS – How do I safely use my Kamado Joe Grill?

READ ALL THE INSTRUCTIONS
Failure to follow these instructions could result in fire, explosion or burn hazard which could cause property damage, personal injury, or death.

CAUTION
BURP
When cooking above 175°C, carefully open the grill (or burp the grill) each time you lift the grill dome to prevent a flame flashback.
LIQUIDS
Do not spill liquids inside or on the grill while it is hot.
SIDE SHELVES
Do not set hot items down on the side shelves.
SPARKS
Be aware of sparks and embers when using the grill on a wooden deck.
DURING OPERATION
Do not leave your grill unattended with the grill dome open.

CARBON MONOXIDE HAZARD

  • WARNING! This barbecue will become very hot. Do not move it during operation.
  • WARNING! The grill is for OUTDOOR USE ONLY. Do not use indoors! Use only outdoors where it is well ventilated. Do not use the grill in a confined and/or habitable space e.g. houses, tents, caravans, motor homes, boats. Never operate the grill under overhead construction such as roof coverings, carports, awnings, or overhangs.
  • Burning charcoal or wood chips gives off carbon monoxide, which has no odour and can cause death. Danger of carbon monoxide poisoning fatality.
    WARNING! Do not use alcohol, gasoline, or other similar liquids to light, or relight the barbecue.
  • WARNING! Always keep children and pets away from grill. Do NOT allow children to use grill. Close supervision is necessary when children or pets are in the area where the grill is being used.
  • Always use grill in accordance with all applicable fire codes.
  • Before each use check all the nuts, screws, and bolts to make sure they are tight and secure.
  • Maintain a minimum distance of 3m from overhead construction, walls, rails, or other structures.
  • Keep a minimum 3m clearance of all combustible materials such as wood, dry plants, grass, brush, paper, or canvas.
  • Never use grill for anything other than its intended use. This grill is NOT for commercial use.
  • Accessory attachments not supplied by Kamado Joe are NOT recommended and may cause injury.
  • Use of alcohol, prescription or non-prescription drugs may impair user’s ability to assemble or safely operate grill.
  • Always keep a fire extinguisher accessible while operating the grill.
  • When cooking with oil or grease, have a Type BC or ABC fire extinguisher readily available.
  • In the event of an oil or grease fire do not attempt to extinguish with water. Immediately call the fire department. A Type BC or ABC fire extinguisher may, in some circumstances, contain the fire.
  • Use the grill on a level, non-combustible, stable surface such as dirt, concrete, brick or rock. An asphalt surface (blacktop) may not be acceptable for this purpose.
  • The grill MUST be on the ground. Do not place grill on tables or counters. Do NOT move grill across uneven surfaces.
  • Do not use grill on wooden or flammable surfaces.
  • Keep the grill clear and free from combustible materials such as gasoline and other flammable vapours and liquids.
  • Do not leave the grill unattended.
  • Do NOT allow anyone to conduct activities around the grill during or following its use until it has cooled.
  • Never use glass, plastic, or ceramic cookware in the grill. Never place empty cookware in grill while in use.
  • Never move the grill while in use. Allow the grill to cool completely (below 45°C) before moving or storing it.
  • Do not store the grill with hot ashes or charcoal inside the grill. Store it only when the fire is completely out, and all the surfaces are cold.
  • Never use the grill as a heater.
  • The grill is HOT while in use and will remain HOT for a period of time afterwards and during the cooling process. Use CAUTION. Wear protective gloves.
  • DO NOT bump or impact the grill to prevent personal harm, damage to grill or spillage/splashing of hot cooking liquid.
  • Be careful when removing food from the grill. All the surfaces are HOT and may cause burns. Use protective gloves or long, sturdy cooking tools for protection from hot surfaces or splatters from cooking liquids.
  • Do not touch HOT surfaces. The grill is HOT during use. To avoid burns, keep your face and body away from the vents and when opening the lid. Steam and hot air are expelled during use.
  • When cooking above 175°C, carefully open the grill (or burp the grill) each time you lift the grill dome to prevent a flame flashback – a surge of white-hot heat caused by a rush of oxygen. Partially opening the lid 5-8cm and allowing the heat to escape for about 5 seconds should prevent this.
  • Air dampers are HOT while the grill is in use and during cooling. Wear protective gloves when adjusting. Your
  • Grill has an open flame. Keep hands, hair, and face away from flame. Do NOT lean over grill when lighting it. Loose hair and clothing may catch fire.
  • DO NOT obstruct the flow of combustion and ventilation.
  • Do not cover the cooking racks with metal foil. This will trap the heat and may cause damage to the grill.
  • Never leave HOT coals or ashes unattended.
  • Fuel should be kept red hot for at least 30 minutes prior to use.
  • Do not cook before the fuel has a coating of ash.
  • Do not remove the ash drawer while the ashes and charcoal are HOT.
  • Use protective gloves when handling this grill or working with fire. Use protective gloves or long, sturdy tools when adding wood or charcoal.
  • Never use charcoal lighting fluid, gasoline, alcohol, or other highly volatile fluids to ignite the charcoal. These fluids can explode and cause injury or death.
  • The maximum amount of charcoal for the Classic II is 2.7 kg. Never overfill the charcoal grate. This can cause serious injury as well as damage to the grill.
  • Dispose of cold ashes by placing them in aluminum foil, soaking with water and discarding in a non-combustible container.
  • WARNING! Do not use spirit or petrol for lighting or re-lighting! Use only firelighters complying to EN 1860-3! •